How to Make and Cancel an Appointment

 

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Submit a medical or admin request online and get the help that you need.

SUBMIT A  REQUEST

 

Problems booking online appointments?

Please use the Anima Support Centre or email  support@animahealth.com before you call us.

 

Appointments

To request medical help, you will be asked to complete an online request via Anima.

All medical requests will be reviewed by a GP who will ensure you receive the care you need from the most appropriate clinician. The GP may arrange an urgent or routine face-to-face appointment, a phone call or signpost you to another provider, such as a local pharmacy.

If you do not have internet access or a smartphone/tablet or computer, you can call our reception team who will fill out the Anima form on your behalf. Please be aware that our reception team will ask you the same questions as those on the online form.

appointments

 

Seeing the Right Clinician

Our clinical team consists of a wide range of highly-skilled clinicians, including doctors, nurses, physiotherapists and healthcare assistants. In a number of cases, it might be more appropriate for you to see a practice nurse rather than a doctor as they are qualified to deal with all common health issues as well as specialist and long-term health conditions, and can generally see you more quickly. Doctors are always on hand for support and advice where needed.

 

Test Results

Please use the NHS App to view your test results. Please allow 7 working days for blood results and 10-14 working days for scans/X-rays results. If you have any queries or are unable to view your results online, you can request your test results via Anima.

The practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

Most results are received electronically and need to be reviewed by the doctor before they are relayed to you. We will only contact you if the results of a blood test, x-ray or other test is abnormal and you require treatment or further investigations. You will not be contacted if your result is normal.

 

Cancellations

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

If your appointment is more than 24 hours away and you need to cancel, please contact us online via Anima. Alternatively, you can cancel your appointment by responding to your text reminder with the word "CANCEL". 

If your appointment is in less than 24 hours' time, please call us on 020 8763 5620  and select option 3.

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA). Repeated failure to attend booked appointments is costly to the NHS and detrimental to the health of our other patients.

 

Chaperones

You are entitled to have someone accompany you to any appointment at the practice. You may choose for this to be a relative or friend.

The practice has fully trained Chaperones who will also be available. If you know in advance that you will require a chaperone please request one at the time of making your appointment, as if it is not possible to provide a chaperone immediately, you may have to return at a mutually convenient time.

 

Croydon GP Hubs

Need to see a GP but can’t get an appointment? Our GP Hubs can help.
Call NHS 111 before you go to pre-book an appointment or wait to be seen without an appointment at one of our GP Hubs in Central Croydon, Purley, or Parkway.

FIND OUT MORE

 

Cancel appointments you don't need

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