How to Make and Cancel an Appointment


Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.



Problems booking online appointments?

Use the Patient Access Support Centre before you call us.



To book an appointment, please go online to Patient Access at any time of the day or night or phone 020 8763 5620, Monday to Friday 8am-1pm and 1.30pm-6.30pm. Outside of these hours, you should dial 111 if you require medical assistance.

Appointment times are 10 minutes and are for discussing one problem only.  If you need longer than 10 minutes, please book a double appointment in order to ensure that each problem is given the full time required.



Urgent Appointments

We offer a Book on the Day system. Appointments are released online at 8am, Monday to Friday, and can also be booked via the telephone from 8am onwards. Once all the Book on the Day appointments are filled, patients can either attend their local pharmacy for advice, call 111, go to the GP Hub in Purley or wait until 8am for the next day's appointments to be released.


Routine Appointments

Non-urgent appointments with our GPs are available to book up to 14 days in advance both online and via the telephone. To stop patients from being booked into inappropriate clinics, general nurse and healthcare assistant appointments are only available by contacting Reception by telephone. Please note that if patients do book themselves into an inappropriate clinic online, then the appointment will have to be cancelled at the surgery.


Seeing the Right Clinician

Our clinical team consists of a wide range of highly-skilled doctors, nurses and healthcare assistants. In a number of cases, it might be more appropriate for you to see a practice nurse rather than a doctor as they are qualified to deal with all common health issues as well as specialist and long-term health conditions, and can generally see you more quickly. Doctors are always on hand for support and advice where needed.


Test Results

If you have received a letter following a blood test or x-ray asking you to contact the surgery, please phone Reception who will book a telephone discussion for you with a doctor. Please note that we do not offer any other types of telephone consultation, so if you want to discuss your symptoms with someone prior to making an appointment with us, please visit your pharmacy.



If you can not attend an appointment, please inform us as soon as possible so that we can give the slot to someone who needs it. To cancel an appointment, please respond to your appointment text reminder with the word "CANCEL", cancel you appointment online or call Reception on 020 8763 5620



There are occasions when patients need to be assessed by a clinician which might involve an examination or a procedure where a chaperone may be required. Trust is important between a clinician and a patient and our practice is committed to putting patients at ease whenever possible. If you wish for a chaperone to be present at any time please do not hesitate to ask the clinician. If you know in advance that you will require a chaperone please request one at the time of making the appointment, as if it is not possible to provide one immediately, you may have to return at a mutually convenient time.

Please read our full chaperone policy.


Croydon GP Hubs

Need to see a GP but can’t get an appointment? Our GP Hubs can help.
Call NHS 111 before you go to pre-book an appointment or wait to be seen without an appointment at one of our GP Hubs in Central Croydon, Purley, or Parkway.



Cancel appointments you don't need