Practice Policies

Chaperone Policy

There are occasions when patients need to be assessed by a clinician which might involve an examination or a procedure where a chaperone may be required. Trust is important between a clinician and a patient and our practice is committed to putting patients at ease whenever possible. If you wish for a chaperone to be present at any time please do not hesitate to ask the clinician.

If you know in advance that you will require a chaperone please request one at the time of making the appointment, as if it is not possible to provide one immediately, you may have to return at a mutually convenient time. To see a copy of our full Chaperone Policy, please ask at Reception.

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

NHS Numbers

Please note that in order to protect against fraud, we are unable to give patients their NHS numbers over the telephone. If you need to find out your NHS number, please come into the surgery with photo ID and you will be asked some relevant questions to prove your identity.

Moving House/Changing Doctor

Electronic medical records can be transferred between Woodcote Medical and practices that use the same computer system.  This means that once the registration process at your new practice is complete your medical record will be available to them. This transfer system is called GP2GP.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.