We employ 37 staff, most of them part-time. All our receptionists have been trained and many of them are very experienced. They have a lot of information at their fingertips and can answer many of your queries. Anything you tell them will be treated in absolute confidence. If you are unsure whether to consult a doctor or nurse, the receptionist will be able to advise you. In fact, if you are in doubt about anything ask the receptionist. If she does not know the answer she will ask someone who does.
Please rest assured that the rules of confidentiality apply equally to all practice staff. A brief explanation of your problem should enable them to suggest the right person for advice, or offer the most suitable appointment. Please help them to help you.