Access / Equal Opportunities Policy

 

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If you have any additional needs please let our staff know so that we can help you, and also ensure you get the same support in the future.

Access

  • Our surgery is accessible to patients using a wheelchair. Patients displaying a disabled sticker are able to park on the yellow lines outside the surgery.           
  • Our premises, including the patients' toilet, are accessible to patients in wheelchairs. There is a lift at our Purley Surgery that can be used to access all floors. At Coulsdon, we have some clinical rooms upstairs. If you are unable to go up the stairs, please inform a Receptionist and they will provide a room downstairs for your appointment.
  • We can arrange interpretation and translation services in person or by phone for patients who do not speak English. Please let us know if you need this service when booking an appointment.
  • We can also arrange a British Sign Language interperter (BSL)
  • We have a loop induction system at Reception to assist the hearing impaired. For more information on the loop hearing system visit the Hearing Link website
  • Guide dogs are welcome at the Practice but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs.

If you have particular accessibility needs please let us know.

Equal Opportunities

The Practice:

  • will ensure that all visitors are treated with dignity and respect
  • will promote equality of opportunity between men and women
  • will not tolerate any discrimination or perceived discrimination against, or harassment of, any visitor for reason of age, sex, gender, marital status, pregnancy, race, ethnicity, disability including those living with HIV, sexual orientation, religion or belief
  • will provide the same treatment and services (including the ability to register with the Practice) to any visitor irrespective of age, sex, marital status, pregnancy, race, ethnicity, disability including those living with HIV, sexual orientation, religion or belief

The practice actively promotes and supports the ethos and the requirements of the Equality Act 2010.

Discrimination by the Practice or Visitors / patients against you

If you feel discriminated against:

  • You should bring the matter to the attention of the Business Manager
  • The Business Manager will investigate the matter thoroughly and confidentially
  • The Business Manager will establish the facts and decide whether discrimination has taken place and advise you of the outcome of the investigation within 10 working days.

If you are not satisfied with the outcome, you should raise a formal complaint through the Practice’s Complaints Procedure.

Discrimination against the Practice’s staff

The Practice will not tolerate any form of discrimination or harassment of our staff by any visitor. Any visitor, who expresses any form of discrimination against, or harassment of, any member of our staff, will be required to leave the Practice’s premises immediately. If the visitor is a patient, he/she may be removed from the Practice’s list if any such behaviour occurs on more than one occasion.