Friends & Family Test Results

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

 

FRIENDS & FAMILY TEST RESULTS

Select year:
  • 56% Extremely Likely
  • 0% Likely
  • 0% Neither Likely nor Unlikely
  • 0% Unlikely
  • 44% Extremely Unlikely
  • 0% Don't Know
Year-month Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don't Know
Sep 2020 000020
Aug 2020 000000
Jul 2020 000010
Jun 2020 100000
May 2020 100000
Apr 2020 000000
Mar 2020 000000
Feb 2020 000010
Jan 2020 000000
Dec 2019 000000
Nov 2019 300000

Patient feedback

We asked the question:
Why did you choose that response?

Highly recommend the Purley Surgery, the reception staff are helpful and friendly, as are the nurses and the gps really try to help.
Posted on: 27/11/2019

After I had booked my10 minute appointment, I had two other problems occur. What to do? I told my GP whose response was "we need to see how you are". So although it took 15minutes, he was vey thorough, reassuring. and unhurried. What a wonderful attitude!
Posted on: 09/11/2019

Very professional consultation, everybody very pleasant
Posted on: 05/11/2019