Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FRIENDS & FAMILY TEST RESULTS
| Year-month | Extremely Likely | Likely | Neither Likely nor Unlikely | Unlikely | Extremely Unlikely | Don't Know |
|---|---|---|---|---|---|---|
| May 2021 | 0 | 0 | 0 | 1 | 0 | 0 |
| Apr 2021 | 1 | 0 | 0 | 0 | 0 | 0 |
| Mar 2021 | 0 | 0 | 0 | 0 | 0 | 0 |
| Feb 2021 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jan 2021 | 1 | 0 | 1 | 0 | 1 | 0 |
| Dec 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2020 | 0 | 0 | 1 | 0 | 1 | 0 |
| Sep 2020 | 0 | 0 | 0 | 0 | 2 | 0 |
| Aug 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 2020 | 0 | 0 | 0 | 0 | 1 | 0 |
| Jun 2020 | 1 | 0 | 0 | 0 | 0 | 0 |
| May 2020 | 1 | 0 | 0 | 0 | 0 | 0 |
| Apr 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
| Feb 2020 | 0 | 0 | 0 | 0 | 1 | 0 |
| Jan 2020 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2019 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2019 | 3 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Why did you choose that response?
Highly recommend the Purley Surgery, the reception staff are helpful and friendly, as are the nurses and the gps really try to help.
Posted on: 27/11/2019
After I had booked my10 minute appointment, I had two other problems occur. What to do? I told my GP whose response was "we need to see how you are". So although it took 15minutes, he was vey thorough, reassuring. and unhurried. What a wonderful attitude!
Posted on: 09/11/2019
Very professional consultation, everybody very pleasant
Posted on: 05/11/2019