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Anima - our new appointment service - is now live!
We are pleased to introduce ‘Anima’ which is now live. This is the new way to access the surgery and will provide you with a quicker and more efficient service.
Anima can be used to make medical and admin requests such as appointments, sick notes and medication reviews.
How does Anima work?
1. Register
You can either set up an account by using an email address and creating a password or you can use your NHS App credentials to log in.
2. Submit your Request
Whenever you have a health concern, you complete a request on the Anima website. You can submit requests for a variety of medical and administrative queries.
If you want to request a GP appointment please select the option "I want help with a medical issue" or see our videos
3. Review
This request is then reviewed by a GP the same day and an appropriate outcome is emailed to you, along with a text message.
FAQs
What are the opening times for Anima?
We aim to have Anima open from 7am to 4pm every weekday. Occasionally we may have to close Anima early, see below for more details.
Why Is Anima closed?
On some days, demand for a GP appointment far outweighs the safe capacity we can provide. On these days, we may have to turn Anima off early because we are full.If you have an emergency in these situations, please call the reception team who will be happy to help.
Remember there are also out of hours services when we are closed, including the Extended Hours Hub – for GP and nurse appointments, 111 and 999.
How soon will I hear back?
We aim to respond to all medical queries the same day. Some more routine or admin queries may take us a few days to get back to you. You can always check the status of your query via your Anima dashboard.
Published: Mar 4, 2024