Newsletter March 2024

PPG AGM & Meeting - Tuesday 19th March

Our Patient Participation Group (PPG) would like to invite you to their AGM and a meeting on our new appointment system Anima: helping you make the most of the service.

• Welcome & AGM: Jeff Cunliffe, PPG Chair
• Anima Update: Dr Assad Pasha, GP Partner
• Questions & Technical Support: Anima Team

The meeting will be held at our Purley Surgery on Tuesday 19th March from 7pm to 8:30pm. Refreshments will be available from 6:45pm.

Anima - the new way to book GP appointments

We are excited to announce the launch of ;Anima, which will allow you to conveniently access our services and manage your healthcare needs online.

GP Appointment Requests

All patients who wish to book an appointment will need to complete a questionnaire, this will then be reviewed by a doctor prior to an appointment or further advice being offered. This can be completed online without the need to speak to one of our receptionists.

What if I don't have Online Access?

If you do not have internet access or a smartphone/tablet or computer, you can call our reception team who will fill out the Anima form on your behalf. Please be aware that our reception team will ask you the same questions as those on the online form.

Other Appointment Requests

These can either be requested via Anima or you can contact our Reception team as usual on 07926 924 796.

Admin Requests

If you need a fit note or want to ask a question, please submit your query via Anima. We will aim to respond to all non-urgent admin queries within 2 working days.

How to Get Help

See further information about Anima and to view some helpful videos on how to get started. If you need extra support, please head to Anima’s Support Centre. Alternatively, please ask our reception team, who will be happy to help.

anima

Submit a medical or admin request online and get the help you need - without waiting for an appointment.

Submit a request

Pharmacy First

Most pharmacies can help you with seven common conditions without needing a GP appointment:

• SINUSITIS (adults and children aged 12 years and over)
• SORE THROAT (adults and children aged 5 years and over)
• EARACHE (children and young adults aged 1 year to 17 years)
• INFECTED INSECT BITE (adults and children aged 1 year and over)
• IMPETIGO (adults and children aged 1 year and over)
• SHINGLES (adults aged 18 years and over)
• URINARY TRACT INFECTION (women, aged 16 to 64 years)

Please ask you pharmacy for more information about these services.

DNA Rates - February 2024

In February, we offered 6053 appointments, of which 5.4% were DNA'd (Did Not Attend). By clinician type, this breaks down as:

If these patients had let us know that they were unable to attend their appointment, we would have been able to offer and rebeook these appointments for other patients who needed them.  If you are unable to attend, please cancel your appointment 24 hours in advance either by phone or online - thank you.

Measles Campaign

The NHS has launched a campaign urging parents and carers to book their children in for their missed measles, mumps and rubella (MMR) vaccine. This follows the announcement of a national incident by the UK Health Security Agency (UKHSA) as cases of measles continue to rise across the country.

Please make sure your child is up to date with their MMR vaccinations. You can do this by checking your child’s red book.  If your child has missed any doses, please contact the practice on 020 8763 5620 and we will book an appointment with one of our nurses.

Two does of the MMR vaccine can stop your child becoming seriously unwell with measles - two doses of the safe and effective vaccine are needed for maximum lifelong protection, with the first dose given around the child’s first birthday and the second dose given at around three years and four months old.

More information about measles and the MMR vaccine can be found on the NHS website

Published: Mar 1, 2024