updated at 01:29pm on 19/05/2021
Great service - they listen to feedback!
I have previously complained about the length of time to get through on the phone, but over the last few weeks this has improved massively. My call this morning was answered within seconds and my email to the surgery last week was also answered immediately. Thank you - you're providing a great service.
Visited in May 2021, Posted on 18 May 2021
Please help the receptionist
My husband attended the surgery this morning to see the nurse for a regular injection. As usual he received an excellent service. Whilst standing outside, I noticed a young man trying to barge into the surgery. He started swearing under his breath when he realised he had to ring the bell. When he entered the surgery he was not wearing a mask. I believe there was an exchange between him and the receptionist about his refusal to wear a mask and refusal to produce any evidence that he was exempt. The receptionist was polite at all times. When he left the surgery my husband said he was again swearing at the receptionist under his breath- still no mask. The receptionist apparently handled the incident very well, but staff should not have to deal with this during this difficult time.
Visited in October 2020, Posted on 12 October 2020